Effective Date: July 2026

At IMOTEE APPARELS PVT. LTD., we are committed to delivering high-quality baby and children's apparel through reliable manufacturing and strict quality standards. As many of our products are custom-made or manufactured to customer specifications, our return and refund policy is outlined below.

1. Eligibility for Returns

Returns are accepted only under the following circumstances:

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  You received an incorrect product.
  
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  The product has a verified manufacturing defect.
  
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  The product was damaged during transit (supported by appropriate evidence).
  
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  The delivered product does not match the confirmed order specifications.
  

To be eligible for a return, the product must:

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  Be unused and in its original condition.
  
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  Be returned with its original packaging, labels, and tags (where applicable).
  
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  Be reported within the timeframe specified below.
  

2. Non-Returnable Items

The following items are not eligible for return or refund:

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  Custom-made or personalized products.
  
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  Private label or OEM/ODM manufacturing orders.
  
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  Products manufactured according to customer-approved designs or specifications.
  
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  Products that have been used, washed, altered, or damaged after delivery.
  
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  Clearance, discounted, or promotional items (unless defective).
  
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  Products returned without prior approval from IMOTEE.
  

3. Reporting a Return

If you believe your order qualifies for a return, please contact us within 7 days of receiving the goods.

Please include:

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  Order or Invoice Number
  
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  Company or Customer Name
  
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  Description of the issue
  
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  Quantity affected
  
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  Clear photographs or videos showing the issue
  
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  Any supporting documentation
  

Our team will review your request and respond as soon as possible.

4. Inspection Process

Once your return request is received:

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  We will review the information provided.
  
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  Additional details or evidence may be requested if necessary.
  
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  If required, the products may need to be returned for inspection.
  
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  After inspection, we will determine whether the claim is approved.
  

Approval of returns is at the sole discretion of IMOTEE based on the inspection results.

5. Refunds

If a refund is approved:

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  The refund will be processed using the original payment method whenever possible.
  
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  Processing times may vary depending on your bank or payment provider.
  
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  Shipping charges, customs duties, taxes, and other third-party fees are generally non-refundable unless the return is due to our error.
  

6. Replacements

Where appropriate, IMOTEE may choose to:

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  Replace the defective products.
  
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  Manufacture replacement items.
  
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  Repair the products where feasible.
  
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  Issue a partial or full refund.
  

The chosen resolution will depend on the nature of the issue and the agreement between both parties.

7. Return Shipping

If the return is approved due to:

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  A manufacturing defect,
  
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  An incorrect shipment, or
  
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  An error on our part,
  

IMOTEE may cover the reasonable return shipping costs.

For returns requested for any other reason, the customer is responsible for all shipping and handling charges unless otherwise agreed in writing.

8. Order Cancellations

Orders may only be cancelled before production begins.

Once production has started, custom manufacturing orders cannot usually be cancelled. If a cancellation is accepted after production has commenced, cancellation charges may apply to cover materials, labour, and production costs already incurred.

9. Damaged Shipments

If your shipment arrives damaged:

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  Inspect the package immediately upon delivery.
  
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  Note any visible damage with the delivery carrier before accepting the shipment, where possible.
  
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  Contact IMOTEE within 48 hours of delivery with photographs of the damaged packaging and products.
  

Failure to report shipping damage within this timeframe may affect our ability to process your claim.

10. Contact Us

If you have any questions regarding this Return & Refund Policy or wish to submit a return request, please contact us:

IMOTEE APPARELS PVT. LTD.

📍 9/385, A.B.C, Tippu Sulthan Road, Edavanna P.O., 676541, Malappuram, Kerala, India

📧 Email: info@imoteeapparels.com

📞 Phone: +91 80782 00004